Reference

How 7meter link Protects Your Personal Data

Q: Can I request a copy of all the data you hold about me?

Yes. Email privacy@7meterlink.app with the subject line 'Data Access Request' and include your registered email. We will compile and send a full data export within 30 days. Verification of your account identity is required before we release any data.

Your privacy matters to every step of the account experience at 7meter link — from the moment you register to every deposit you make via DANA, OVO, GoPay…

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS transaction data securedAccount deletion requests processed within 30 daysNo data sold to third-party advertisersContact [email protected] for any request

Explore the Lobby Read FAQ

What Data We Collect and Why

7meter link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number and the payment identifiers linked to your chosen method — whether that is a DANA wallet ID, an OVO number, a GoPay-registered phone or a QRIS scan token. We also log device type,

1
IP address and session timestamps to protect your account from unauthorised access. All data processing depends on local law and applies where local law permits. We do not collect payment card numbers directly; all transaction data passes through the payment processor's own encrypted channel. Retention periods
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differ by data category: session logs are held for 90 days, transaction records for five years as required by Indonesian financial regulation, and profile data for as long as your account remains active.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

You can reach our dedicated privacy team through three direct channels available seven days a week from 08:00 to 24:00 WIB.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

From cookie management to account deletion, our data handling is designed around your control. Every practice listed here is operational today — not aspirational.

Encryption in Transit

All data moving between your device and our servers — including DANA deposit requests and OVO verification calls — is…

Cookie Controls

We use three cookie categories: essential, analytics and preference.

Account Security Logs

Every login, password change and device authorisation is logged and visible to you under Account Settings › Security.

Data Retention Schedule

Session logs: 90 days. Marketing preference records: 12 months from last interaction.

Third-Party Data Sharing

We share your data only with payment processors (for DANA, OVO, GoPay and QRIS clearance), fraud-detection services and regulators where…

Requesting Changes or Deletion

Submit a formal request to [email protected] or use the in-app form.

Frequently Asked Questions About Your Privacy

Below are the questions our privacy team receives most often from account holders in Indonesia. Each answer is specific to how 7meter link operates — not a generic legal template. If your question is not covered here, email [email protected] directly.

We collect your full name, email address, phone number and date of birth at registration. Once you add a payment method, we also store the wallet identifier — such as your DANA phone number or OVO account ID — to process and verify transactions securely.

Transaction references for DANA, GoPay, OVO and QRIS are retained for five years as required by Indonesian financial regulation. After that period, records are permanently deleted from our systems unless a legal hold is in place.

Yes. Email [email protected] with the subject line 'Data Access Request' and include your registered email. We will compile and send a full data export within 30 days. Verification of your account identity is required before we release any data.

We share data only with our payment processors (for DANA, OVO, GoPay and QRIS clearance), our fraud-detection partner and regulators where local law requires disclosure. We do not sell or trade your personal information to any advertising network.

Go to Account Settings › Notifications on any device and toggle off the channels you want to stop. Changes take effect within 24 hours. You can also unsubscribe directly from any marketing email using the link at the bottom of the message.

Your profile, preferences and marketing data are deleted within 30 days of a confirmed account closure. Transaction records linked to QRIS, bank transfer and e-wallet payments are retained for five years per Indonesian financial regulation, then permanently removed.

Minor details like a phone number or email address can be updated directly in Account Settings › Profile. For identity-document corrections, submit a request to [email protected] with supporting documentation; our team resolves these within 10 business days.

How 7meter link Protects Your Personal Data

How to Reach Our Privacy Team

Six Ways We Keep Your Account Data Safe

Encryption in Transit

Cookie Controls

Account Security Logs

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes or Deletion

Frequently Asked Questions About Your Privacy

01 What personal data does 7meter link collect when I register?

02 How long are my DANA and GoPay transaction records kept?

03 Can I request a copy of all the data you hold about me?

04 Does 7meter link share my data with third parties?

05 How do I turn off marketing emails or SMS messages?

06 What happens to my data if I close my account?

07 How can I update incorrect personal information on my account?

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